A dedicated server is yours and yours alone. It is your box (no other customer shares it). Thus our servers come with a wide range of support options. If you are very knowledgeable you may need no help or you may need significant help. Please keep this in mind when choosing your server.
UNMANAGED HOSTING:
You should have a very good grasp of your operating system and the
software installed on your server. We initially install the O/S
and control panel software, however, after that point taking care
of your software, patching it, etc, is up to you. We will advise
for free but we can't assist for free in everyday technical problems.
On our end we take care of the hardware and network. We fix or replace any hardware that may go bad. We work on any network problems or outages. We will also reboot you if needed.
SEMI-MANAGED HOSTING:
You should have a good grasp of your operating system. We initially
install your server O/S and control panel software (Cpanel). We will
assist in the repair, patching and updating of such when requested. We
will support and assist in common control panel and O/S related problems and issues.
We will reinstall the server software for free in the event of hardware
failure or hacked/compromised software. We do not provide support for
third party applications or software other than the O/S and Cpanel
Control Panel.
FULLY MANAGED HOSTING:
You should have a basic grasp of your operating system. We will install
your server O/S and control panel software (Cpanel). We will assist
in the repair, patching and updating of such software automatically,
keeping all versions to the current known stable specs. We will reinstall
the server software in the event of a system or hardware failure.
In addition to this, we provide everyday technical support that any normal
client would receive to the primary user. For instance, we cover small
issues: if a box goes down, you can open a support ticket and have us
repair it, etc. If a domain won't work, we will fix it, etc. We will
also provide you with everyday advice and technical support, as we would
to any shared user. For specifics of what is and what is not covered
please refer here.
BACKUP:
Please note that we always recommend keeping a backup of files. Cpanel
software automatically allows you to take nightly, weekly and monthly
backups (when set to do so) in two ways: via FTP to another server you may own, or to a second
hard drive on the server. For the second option, you should look into
purchasing a second hard drive on the server which we can install for you.
Servers do not come with second hard drives by default.