About WEBCS.COM

Privacy policy information

The following is our "general" privacy policy for all website visitors.

Data Controller
WEBster Computing Services (referred to in this document as (“we,” “us” or “WEBCS.com”) cares about protecting the personal information of our customers and visitors who use our websites, products or services. This privacy policy provides details about how your personal information is collected, shared and used.

Questions or concerns concerning this privacy policy can be sent to our billing offices at
WEBSTER COMPUTING SERVICES
1353 Smiling Fish Lane
St Augustine, FL 32080.

More specific points of contact (fax / etc) can be requested from this URL. The data controller on this website is WEBster Computing Services (webcs.com).

Information We Collect From You
In general some information about you is required in order for you to use our website, request a service, ask us questions or get support. In the course of your use of our websites and services, we may obtain the following information about you:

Information you provide in live chat and well as contact, contract, signup or other forms: such as (but not limited to) your email address, your name, company name, phone number, billing address, credit card information, account id's and passwords, etc. We receive and store any information you provide us on our websites or give us in any other way.

Information we collect automatically when you use our websites: geographic location, browser type and version, browser history, ip address of connection, and transactional cookies. We may also collect information about your online activity and use of our websites, such as areas or pages of the websites that you visit, the amount of time you spend viewing pages, the number of times you return to a page, and other site usage data. We automatically collect this type of information to try to improve customer flow and to better personalize your experience.

Information we collect from Social Media: Information from third party social networking sites (such as your name, email address, pre-population information). Information collected varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. Please contact your social media provider for specifics on your privacy settings there.

Where We Store Information
We store data we collect in our server files, server system log files, back end databases and analytics systems, as well as in our main office and backup computers and drives.

How We Use Your Information
We will use the information collected in order to conduct normal business and provide services and support for you. These uses include (but are not limited to):

• To aid in detection of fraud and inaccurate information
• To provide content delivery
• To provide requested services and website pages
• To provide you with customer support or requested information
• To ensure proper functioning of our website services and features
• To fine tune our advertising and marketing
• To advertise and market third party products and services appearing on our website
• To perform diagnostic and repair work on our servers and websites
• To bill or complete server and web service orders, related transactions and requested actions.
• Where we need to comply with a legal or regulatory obligation.

Payment information (credit card, paypal, etc) that you provide to us, including credit card data, will only be used to facilitate payment for our products and services as you request.

Who We Share Your Information With
By default we do not share or sell your personal information with any other company.

If you have an active website, domain name or server account with us, information may be shared from time to time with our third-party data center and domain name registry partners in order to facilitate maintenance, complete orders, handle emergencies, service and repair websites and web servers. Contact us for specific information on your datacenter.

Information may also be shared with tax and government bodies when it is required from such bodies under local law.

Public information: any information you may disclose on our blogs, review areas, message boards, or other public areas on our websites becomes public information. Exercise caution when disclosing personal data in these public areas.

Payment providers such as PayPal: if you make a payment on our websites, you agree that we may share data about you with the payment solution provider and vice versa in order to carry out the payment in question.

Information you provide to Third Party Links and Sites
By using our websites, you may be directed to third party links. Our privacy policies only apply to webpages on webcs.com and do not apply on to third party sites. You should refer to their individual privacy and data collection policies.

Legal Authorities and Investigations
If, in our sole discretion, we believe we are required to do so (by government, security services or law enforcement), we may disclose your information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct investigations, to prevent data breaches, to respond to third party or law enforcement subpoenas or court orders, to bring legal action, to prevent harm to others, to establish or exercise our legal rights, to defend against legal claims, or pursue other relief.

We also, in our sole discretion, reserve the right to disclose your information with third-parties in order to to investigate, prevent, or take action regarding illegal or suspected illegal activities, and to protect and defend the rights of our company and users of our services..

Cookie and data tracking Our sites may use cookies, tags, scripts, ip and location tracking and other similar programming in the course of conducting business.

SSL Encryption
Financial and credit card numbers are collected on this site via SSL encryption as well as proprietary encryption and safeguards.

Marketing, Updates and Email Contacts
We reserve the right to contact you by email to conduct business. You have the right and full opportunity to opt out of our communications by simply responding to said communication, following a removal link in the footer of some emails, or by contacting us here. We will act on these requests with speed.

If messages from us are part of a service that you signed up for, we do reserve the right to continue contacting you until that service is fulfilled. It is not possible to unsubscribe from messages related to service communications.

Information Retention Period
We retain your personal information to provide services to you and as otherwise necessary to comply with our business, accounting, tax record and legal obligations, resolve disputes, and enforce our agreements.

We will retain your personal information for no more than seven years from the last date you had services with us or used our website, unless we are otherwise required by law, tax purposes or other regulations to retain your personal information for a longer period.

European Union’s General Data Protection Regulation Rights
We will require you to verify your identity before responding to any requests. In relation to the rights below, we may have valid legal reasons to refuse a request.

• You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party
• You may request that we erase the personal information we hold about you if you believe it is no longer necessary for us to hold the personal information, if we are processing it on the basis of your consent and you wish to withdraw your consent, if we are processing your data on the basis of our legitimate interest and you object to such processing, if you no longer wish us to use your data to send you emails or marketing materials, or if you believe we are unlawfully processing your data.
• You have the right to know whether we process personal information about you, and to access data we hold about you and certain information about how we use it and who we share it with.
• You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed.
• You have the right to object to our processing of data about you.
• You have the right to withdraw your consent for us to process your data.

Services to Minors
We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information directly, we will delete such information from our files.

Region of Data Storage
Your personal information will be collected, transferred to, stored in, and processed in the United States.

Right to Modify this Document
We reserve the right to modify this privacy policy at any time. If we decide to change this privacy policy in any material way, we will notify you here, by email, or by postal mail. In all cases, your continued use of any Services constitutes acceptance to any such changes.

Last update May 24th, 2018

Contact information

quick contact: To contact us for quick response on all issues, please visit our customer support contact web page.

live chat: for chat please click here. We are available throughout the day.

Billing Postal Address:
WEBster Computing Services
SERVER STATUS AND EMERGENCY NOTICES: For urgent reports of outages or internet conditions which may be affecting your server click on the STATUS/NOTICE link at the very top of this page.

Emergency Contact Information: If you have an emergency issue please report the matter and a technician will instantly be paged to work on your issue. The emergency paging number was provided at account setup time. This pager can also be activated from the web by clicking on the emergency link in the customer support ticket area.

Multiple datacenter locations

Our dedicated server pools and datacenters are spread out across the U.S. (in Chicago, Dallas, Scranton, PA, Kansas City, etc) for better redundancy and for stable and safe networks.

KANSAS CITY INFO: Dedicated server facilities are located on a private fiber ring connecting to downtown Kansas City. This ring is self healing and includes fiber on diverse river crossings. In the event where the fiber is not owned by us, we use fiber from multiple providers.
A Brocade based network is in operation and is in a fully parallel, redundant design. Our entire network is dual stacked and able to provide both IPv4 and IPv6 connectivity.

CHICAGO-A INFO: Full concrete hardened structure with 18' to 24' ceillings. Several layers of redundant cooling systems to ensure server systems maintain the proper air quality. Multiple N+1 unit A/C which are capable of sustained usage over long periods of time. The air quality of the datacenter is monitored, environmentally controlled and filtered which help keep the temperature at 70 degrees with 50% relative humidity. Onsite diesel generator backup system.
Multicarrier network with OC-X and Dark Fiber availability.High Availability managed network through redundant Cisco gigabit infrastructure. Internap, Level3 and Cogent meshed together through BGP (border gateway protocol).

DALLAS INFO: This specific dedicated server data center is SSAE-16 TYPE II CERTIFIED. Rnvironmentally controlled, secure data center space. State-of-the-art physical security, networks, and HVAC. Dry-Pipe Zoned Fire Suppression System. Cummins Generation Power – 100% Power coverage, 24+ hour run-time. General Electric (GE) UPS’s with eBoost Technology.
Carrier Neutral Facility with over 50+ Providers available. Redundant Cisco Nexus 7000 Router. Corero Unified Threat Management IPS/IDS DDOS Protected Network Available.

All about webcs

Our server pools and datacenters are spread out across the U.S. (in Chicago, Dallas, Scranton, PA, Kansas City, etc) for better redundancy and for stable and safe networks. WEBster Computing Services' billing and main support hub is in northern Florida. Our techs are all U.S. born and raised. Our datacenters offer the highest quality facilities with state of the art fire surpression and backup systems.

We have been serving the internet since 1996 and as a result are one of the oldest website hosting and server companies on the internet. Our mission statement is simple: "The Customer Comes First And Never Undercut Quality." We do not overfill servers and racks like the majority of hosts. And we are most definitely NOT a discount host. Pricing is based on a scale that allows us to maintain the highest quality for the short and long-terms. This is why we are here after so many years. While many hosts come and go, we will be here. We are a company you will come to and stay with. Moving a site means death to many businesses because moving to a bad or slow host, even for a period, can result in severe damage to your search engine rankings as well as your repuation. Quick servers equal more sales. It is as simple as that.

You are a name at WEBCS, not an ID number. Every problem is important to us, whether it pertains to a large scale corporation or a single site. You will also get brutal honesty here. If we think that something will affect your bottom line or a technology is not in your best interest, we will let you know. The vast majority of our new clients come from current customer referrals.

Our server staff is some of the best rounded in the field, and our owner and founder is an internet business author who wrote the book, Launching Onto The Web for Briarwood Publication in VA. If you need advice, small or large scale design, let us know.

Flexibility: One size doesn't fit all. It shouldn't pain a company to adjust and adapt to the needs of its customers.

Support: Support is a priority at WEBCS, and over the years we have streamlined our methods to best serve you. Our support ticket gateway assures that no issue is ever lost in spam and everything is tracked from inception to solution. Have an issue with server security and making sure emergency issues get addressed? Our staff carries pagers 24/7. If you ever have an emergency issue, you can buzz us directly -- No waiting, no uncertainty, no question if your emergency is being worked on. Just buzz us and sit back. We are already working on your issue.

WHERE DID OUR NAME COME FROM?
Believe it or not the name WEBster was not selected just because it has the word WEB in it. Actually this was a happy accident. The company's birthplace was in Webster, Massachusetts. Thus when Webster was thought of the natural WEBster followed. WEBster Computing Services, WEBCS, WEBCS.com, WEBCS.biz, WEBsterCS, the WEBCS-DOT-AND-CURCUIT LOGO, Dialzip, Dialzip.com, and the phrase "Building the web, one user @ a time" are trademarks of WEBster Computing Services...all rights reserved copyright 1996-2016.

RECENT INTERVIEW:
We were happy to be recently interviewed by Hosting Review Box.